Cancellation and Refund Policy

Back to Help

For project owners

I want to cancel a Premium or Private project and receive a refund.

Amounts paid for these projects are not refunded. To withdraw a listing you can reach us by telephone on 0216 346 48 60 or send your request to our e-mail address hello@projectworm.com.

My Premium/Private project was rejected because of its content. How long will it take to get my money back?

Your money is refunded to the bank account registered in the system or to your credit card*, and you are informed by e-mail.

Disputes

I want to cancel a project running on the Secure Project Platform (SPP) and get my money back.

In that case first report the situation to us using the "Report a dispute" button on the SPP. The matter is shared with the freelancer, and your payment is transferred to the bank account registered in the system or to your credit card* after the ProjectWorm service fee** has been deducted.

I made the stage payment but changed my mind; I want to cancel and be refunded.

The same process as for a dispute is applied. Because repeating this can be treated as bad faith, it should be avoided.

Please use the dispute process in situations such as the following:

  1. Contact with the freelancer breaks off after work has begun.
  2. Communication with the freelancer is very poor or unethical.
  3. The work delivered by the freelancer falls far short of what was promised.

I forgot to approve the project stage and the payment has gone to the freelancer.

If you do not notify ProjectWorm within 7 working days using the "Approve stage" button on the Secure Project Platform, the outcome is automatically treated as positive and the stage amount is paid to the freelancer within 5 working days after the ProjectWorm service fee** has been deducted. If the work is not taken delivery of, or is not reviewed and approved, within that period, responsibility rests entirely with the project owner.

The amount I paid was refunded to my card, but I cannot see it.

As soon as you receive notice in the system that your payment has been refunded, the refund is made to your credit card from our system immediately. Please contact your bank about this.

Treated as bad faith:

  1. A project owner continually posting projects and withdrawing them, or harming freelancers by repeatedly and in bad faith reporting disputes, and thereby lowering the quality of the ProjectWorm website.
  2. Deliberately disparaging the service received.
  3. Efforts to move the freelancer to work outside the platform and to bypass the ProjectWorm website whose service is being used, and pressuring the freelancer to that end.
  4. Carrying out transactions with forged identity documents and credit cards.

All the above are treated as bad faith on the part of project owners; memberships may be suspended or terminated, and if it is established that those affected have registered again with other accounts, the same measures may be applied.

For freelancers

I want my Gold membership or credit package cancelled and refunded.

Payments for Gold memberships and credit packages are not refunded. To cancel a membership or for questions you can reach us by telephone on 0216 346 48 60 or send your request to our e-mail address hello@projectworm.com.

How do I receive my project payment?

You need to notify the project owner using the "Finish stage" button on the Secure Project Platform and carry the process forward.

When is my stage payment made?

First you need to notify the project owner using the "Finish stage" button on the Secure Project Platform. The project owner is obliged to review your project stage and notify ProjectWorm within 7 working days. If no response is received from the project owner within that period, the outcome is treated as positive and the stage amount is paid within 5 working days after the ProjectWorm service fee** has been deducted.

The project owner reported a dispute when everything was fine — how do I get my payment?

First the project owner is contacted so the situation can be understood. During this process ProjectWorm makes every effort within its means to ensure your payment is handled as well as possible. If the outcome is not positive, the amount is refunded to the project owner after the service fees** have been deducted. Because this is a sensitive matter, we strongly recommend putting a project contract in place beforehand and having it certified by a notary or law office before starting. If the matter continues before legal bodies, ProjectWorm is obliged only to pass the content to the relevant authority within the scope of the privacy and usage agreements. For that reason, and because they serve as legal records, we recommend carrying all processes forward inside the website. Beyond this, ProjectWorm has no obligation or responsibility whatsoever to bring the two sides to agreement or to distribute payment according to entitlement.

Treated as bad faith:

  1. Continually reporting disputes and complaints about the project worked on and the employer.
  2. Deliberately disparaging the service received.
  3. Pressuring the project owner to work outside the platform, and efforts to bypass the ProjectWorm website whose service is being used.
  4. Carrying out transactions with forged identity documents and credit cards.

All the above are treated as bad faith; memberships may be suspended or terminated, and if it is established that those affected have registered again with other accounts, the same measures may be applied.

* From the date of the dispute or cancellation, payment is made within 3 working days if it was made by bank transfer, and within 5 working days if it was made by credit card. This applies to all refunds.

On project cancellations the 25 TL publication fee is retained and the remaining amount is refunded to the project owner.

** ProjectWorm service fee: 5% on all membership types.